We are constantly looking for areas where we can improve. Obtaining client feedback is an essential part of this process and it forms a fundamental element of our Business Management System (ISO 9001:2015 certified).
We have a 92.7% satisfaction rate for Quality of Work, Speed and Communication.
If you would like to complete our short survey and add any comments that you may feel are appropriate then please email firstname.lastname@example.org and we will then issue you with a link to the online survey.
Aitchison Raffety has a formal complaints procedure and we take all forms of dissatisfaction seriously, whether involving one of our services, a member of staff, or where we have simply got something wrong.
Contact email@example.com to request a copy of the procedure, or to register a formal complaint, and we will respond as soon as possible.