Healthcare Testimonials

What our clients say about us…

“Rothschild House Surgery has used Aitchison Raffety for a number of years, most recently for two major refurb/extension of premises. Besides being thorough and efficient, their extensive knowledge of NHS premises regulations adds value to the project. I have no hesitation in recommending Aitchison Raffety and will certainly continue to use them.”

Rothschild House Surgery


“Aitchison Raffety has supported us for twenty years with valuation work, rent reviews and premises development. Their team have always been professional, reliable and clear in their communications. We know that their opinions, which have been of great value to us, have the authority of those at the top of their game.”

Bridgewater Surgeries


“As a Specialist Relationship Manager working solely in the Healthcare sector, I value the support I receive from other sector specialists.  For many years, I have had the pleasure of working with the team at Aitchison Raffety and value the support and guidance that they offer not only to me, but also my clients.  Their knowledge of the all of the sub-sectors within Health and Social care is invaluable. This is particularly the case in the Primary Care sector.  I view them as a Trusted Advisor to me, my colleagues as well as my clients and the support they give is first class. The speed of response and accessibility of their team is a credit to them and highlights their understanding of the Healthcare sector.”

Lloyds Banking Group


“We have worked with Aitchison Raffety since 1995 on the development and letting of a Surgery in Hertford. In recent years, they have looked after us on Rent Reviews, and are now working on a renewal of the original 25-year lease. We would have no hesitation in recommending Aitchison Raffety and will most certainly continue to use them for ongoing work.”

Ashby & Thornton


“I have twice commissioned the services of Aitchison Raffety and on both occasions I have been very impressed by their pleasant manner and professionalism.  Aitchison Raffety was successful in appealing both notional rent reviews with excellent outcomes and they have also been very helpful in related matters and demonstrated good communication skills.  I feel they provide an award-winning service.”

Hilltops Medical Centre, Milton Keynes


“The Practice has used the services of Aitchison Raffety for many years and have always been grateful for the excellent service, whether it has been negotiating the notional rent review, providing valuations or assisting the Practice with proposed development.”

Old Harlow Health Centre, Harlow


“As a small-town GP with a tiny budget I was more than a little worried when I received notice of a hefty increase in my ground rent. I had no idea how to handle the situation so I contacted Aitchison Raffety who was extremely helpful throughout the whole process and we eventually settled for something more reasonable. The level of support was exceptional – and this matters when you are in the midst of a stressful situation. Aitchison Raffety was extremely professional and their team is blessed with what these days are called ‘good people skills’. It was a pleasure to deal with them!”

Greenwood Surgery, Essex


“Aitchison Raffety’s advice and support to us was critical to our successful appeal against a notional rent award by the district valuer (DV) of a meagre 1%.  Aitchison Raffety had the highly specialist expertise and evidence base to support a fully-reasoned submission to the DV that resulted in the DV agreeing to a revised award of more than 10 times the value of the DV’s original award.  Aitchison Raffety explained why we should appeal, gave us reasons why we could be confident of achieving substantially more, prosecuted our appeal thoroughly and in such a way that we were not distracted from our service to our patients more than necessary, kept us well informed throughout the process and made a clear recommendation to enable us to make a decision efficiently.  They have proved themselves to be really valuable advisers to have on your side.”

Parkfield Medical Centre, Hertfordshire


“The Trust has employed the services of Aitchison Raffety for over twenty years and have found them to be extremely helpful in undertaking valuations, rent reviews and general advice. I have contacted them on numerous occasions, especially in the last year, for their expert advice and they have always been able to respond in a very positive manner. The Trust embarked on a £7.5 million development in Harlow and sound advice from the team in Aitchison Raffety has been fundamental in this challenging project.”

Harlow Health Centres Trust


“A number of practices in Hertfordshire have appointed Aitchison Raffety to advise them on their premises issues, whether that be refurbishment of existing surgery premises, designing of new premises, acting as a monitoring surveyor or advice on exit liabilities of existing premises. Aitchison Raffety’s extensive knowledge of general practice premises that has come with many years’ experience and proven track record of completed projects and their approachable manner, mean that they are recognised as leaders in his field.”

East & North Herts and Herts Valleys Clinical Commissioning Groups